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Technical Support

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Chat with us, request a call-back or call us yourself at 1 800-268-7638.

Please note these tools are only available during regular business hours. 8AM-9PM (EST) Monday-Friday.

Some Frequently Asked Questions:

How can I track my orders?

For the time being, you need to visit the old website. For recent orders, visit the "Order Status" page. For orders placed later than 90 days, visit "My Orders or Reporting sections.

What is Active Quotes?

It’s the easiest way to turn a quote into an online order. Ask our sales team about it today!

What changes have been made to Carts?

We’ve worked hard to make your shopping cart experience even better. New features include the ability to quickly add products to your cart without leaving the page you’re on, as well as enhancements to Saved Carts to allow you to make changes to existing carts names, quantities and items. You can also share Saved Carts with colleagues and across your company more easily.

How do I return an item?

Customers should refer to our Full Returns Policy, contact the Softchoice Returns Dept. at 1-888-722-8034, email returns@softchoice.com or submit our online returns form to initiate a return or for any additional information required.