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Softchoice’s Response to COVID-19: A Letter to Our Customers and Partners

Update: March 13, 2020

Based on this week’s events and developments late yesterday, Softchoice has made the decision that our staff will work remotely, beginning Monday, March 16 until April 6. All offices will be closed beginning Monday. We will continue to monitor the situation, updating our response as appropriate.

Softchoice has implemented business continuity measures to maintain safe operations under a variety of potential scenarios, including this one, ensuring that we continue to operate our business and serve our customers.

We are in close contact with our partners and are committed to communicating up-to-date information regarding potential disruptions to their supply chains and ensuring orders are fulfilled as quickly as possible.

Partners or customers with questions or concerns should reach out to their day-to-day Softchoice representative.

 

March 12, 2020  

With the global COVID-19 situation evolving and increasingly impacting organizations and communities across North America, I would like to take the opportunity to share some information about Softchoice’s response and our commitment to providing business-critical services in these uncertain times.

First and foremost, the health and wellbeing of our customers, people and partners is our top priority. We are closely monitoring the situation, taking precautions and ensuring we are prepared. This includes implementing policies on travel, remote working and workplace safety consistent with guidance from public health authorities in the United States and Canada. These policies will evolve as the situation develops.

At the same time, providing ongoing service to our customers is essential. Our business continuity plans incorporate measures to maintain safe operations and the integrity of our technology infrastructure, facilities and supply chain under a variety of potential scenarios. In addition, our staff are prepared and equipped to provide services from remote locations if necessary, maintaining our regular service standards.

As you take steps to equip your workforce to maintain operations in the event of a disruption, I invite you to read a blog post on Softchoice.com on important considerations when it comes to remote work. You can find it here.

Softchoice is committed to proactively communicating potential impacts to our customers. Should you have any questions or concerns, please feel free to reach out directly to your day-to-day Softchoice representative.

 

 

Sincerely


Vince de Palma

 

Vince De Palma
President & CEO