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March 31, 2015 – Toronto, ON – Softchoice, a leading North American technology solutions and managed services company, is excited to announce it has been named one of the world’s top managed service providers on the 2015 MSPmentor 501 list. Softchoice placed 7th on the definitive global ranking of the world's top 501 managed service providers (up from 31st in 2014), and 1st in Canada.
“Our leap into the Top 10 on the MSPmentor 501 reflects the increasing depth and breadth of our Keystone Managed Service portfolio, which has grown over the last year to include services around Office 365, NetApp and Amazon Web Services,” said David MacDonald, Softchoice’s President and CEO. “It’s also great validation of our capabilities in monitoring and optimizing even the most complex IT environments.”
Softchoice’s Keystone Managed Services currently support over 29,000 devices globally for Microsoft, Cisco, NetApp, Amazon Web Services, VMware and EMC technologies. The Keystone portfolio provides a comprehensive support strategy based on a client's unique business requirements and is supported by the Keystone Support Technical Community (KTSC) – an on-shore team that provides 24x7 support and management.
Through Keystone, Softchoice also offers mentorship services for IT managers to help them keep their organizations’ technology investments running optimally, and to connect them with top-tier vendor support when issues require escalation. Keystone technicians have a track record of resolving 95 percent of support issues in-house without escalating to the vendor, and resolving 85 percent of issues within the first 24 hours.
“Keystone balances a steller issues management record with unparalleled access to a community of experts that IT professionals can leverage to build their IT skillsets and plan for the future,” MacDonald said. “Often we’re able to resolve issues before our clients even realize there is a problem. For clients who are looking for knowledge transfer, our experts can mentor them through the complex and ever changing IT landscape.”
Softchoice’s leap forward on the MSPmentor 501 is the latest acknowledgement of their advanced managed services capabilities, which also includes a CompTIA Managed Services Trustmark (a respected industry credential) and a Cisco Master Service Provider certification for cloud and managed services.
As a leading North American provider of IT solutions and managed services, Softchoice combines the efficiency and reliability of a national IT supplier with the personal touch and technical expertise of a local solutions provider. Softchoice's holistic approach to technology includes solution design, implementation, asset management and cloud services, as well as access to one of the most comprehensive and cost-effective technology distribution networks in North America. With over 1,200 employees, Softchoice manages the technology needs of thousands of corporate and public sector organizations across the United States and Canada.
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