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Email scams (phishing) and telephone scams (vishing) are tactics used by cybercriminals to trick victims into giving them sensitive information such as usernames, passwords, bank account details, and credit card numbers. They often masquerade as communications coming from a trustworthy, well known company.

Email scams (phishing)

Phishing is the attempt to acquire sensitive information in an electronic communication, often for malicious reasons. These phony email messages (or texts) appear authentic, often including:

  • a legitimate company’s logo that looks real;
  • attachments that are either authentic documents or made to look like the company’s official documents;
  • false claims about changes to your account or account manager that require action; or
  • a link to a fake website that looks like the company’s real website.

If you receive an email claiming to be from Softchoice or a Softchoice account manager that you believe may be fraudulent, do not respond, do not click on any links in the email, and do not open any attachments. Instead, please refer to the Reporting recommendations below.

Telephone scams (vishing)

Vishing is the act of using the telephone in an attempt to trick people into giving private information that can be used for identity theft or even corporate sabotage.

Often, cybercriminals will manipulate their caller ID so it appears that the legitimate business is calling, and will fool the victim into disclosing personal information, such as credit card or bank account numbers.

Please note Softchoice does not make unsolicited requests for personal or company information or access to computer systems. To protect themselves, consumers are advised to be highly suspicious when receiving these types of calls. As a general rule, do not provide credit card information, account passwords, or extensive personal information unless you verify that the recipient is who they claim to be.

Reporting suspicious emails or telephone calls

If you receive a fake email or phone call, take down the sender/caller’s information and as much detail you can about the nature of the call – and report it to your local authorities.

If you receive a fake email or phone call from someone claiming to be a Softchoice representative, we kindly ask that you also notify Softchoice by forwarding the email or details of the phone call to: ScamReporting@softchoice.com.