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Shipping and Delivery

How can I track my order status?

Visit Order Reporting

If required, you can also contact our Inside Sales Team at 1 800 268-7638

How long until I receive my order?

Products readily available in large quantities will usually ship out within 1-2 days. Check current shipping times with our Inside Sales Team for products with low stock levels.

What delivery charges can I expect?

Freight is calculated based on weight, dimensions, destination, point of origin, as well as level of service. Level of service is defined as ground, expedited or air shipment. Freight charges are increased based on how quickly you require the shipment.

Next Morning: Arrives the next morning*
Expedited: 1-2 days*
Standard: Approximately 3 days
Economy: Between 5-7 days

*Dependent upon stock availability, time order is placed and destination address

What if my items become backordered or the expected delivery time changes?

We will notify you immediately by e-mail or fax of the revised estimated time of delivery. You will have the option to:
Wait for the entire order, split your order (receive the ready-to-ship items and wait for the backordered items), or Cancel the order.
We will not charge you until your items are shipped.
In the absence of instructions from our customer, Softchoice will ship the items we currently have in stock (assuming that the backorder is significant.) We will ship the remainder of the order when it is available. And we'll even pick up the additional delivery charges!

What shipping choices are there?

Softchoice ships all orders via traceable air or ground courier (i.e. UPS, FedEx, Purolator, Airborne), to anywhere in Canada and the United States. You have your choice of 4 different levels of service – ground, air, expedited or next morning shipment. All orders are fully insured at no extra cost. Import tariffs and brokerage fees are already included in the price of the product for your benefit.

Where does Softchoice not deliver?

Generally Softchoice only delivers to Canada and the United States. While some exceptions may apply, Softchoice cannot deliver to the following areas: Armed Forces Atlantic, Armed Forces Europe, Armed Forces Pacific, American Samoa, Northern Mariana, Guam, Puerto Rico, Palau, Caroline Islands, Virgin Islands, and any countries which form part of the list of restricted/embargoed countries from Canada or the United States.

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