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Enabling Innovation: A 2017 Softchoice Research Study

When actions speak louder than buzzwords

Softchoice surveyed 1,000 full-time employees and 250 IT decision-makers at organizations across the U.S. and Canada to uncover whether workplaces really walk the walk when it comes to having the right leadership, culture, processes and technology tools to drive innovation.

We found most North Americans believe their employers and IT teams should be doing more to unleash their ability to innovate.

Study highlights include:

  • 37% of employees believe their employers are very innovative, and even fewer feel their organization does a good job with anticipating market trends, taking risks, and investing in technology that enables innovation.
  • 93% of IT decision-makers say their IT infrastructure serves their organization’s innovation needs, yet 76% of employees want more investment in technology that supports innovation.
  • 69% of employees say their organizations have formal processes for identifying and implementing employees’ innovative ideas, however, only 36% of employees believe their ideas are listened to.
  • 20% of employees say their organizations’ leaders are very open to taking risks, and only 18% say they are very comfortable with risking failure in pursuit of innovation.
  • In organizations that manage at least half of their applications in the cloud, IT is more likely to work proactively with employees to understand their business challenges (72% v. 55%) and be able to pivot very quickly to accommodate end users’ needs (61% v. 34%).


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