Faster Delivery = Happy Users
Automated Process = Fewer Errors
Standards = Cost Reduction
Order Visibility = Confidence
Linking Systems = Efficiency
This WOW goes to Andrea Knoblauch, a Technical Architect in Toronto.
Andrea is part of the Security Presales team at Softchoice. As part of her role, she supports our customers and our sales teams on implementing security solutions but – with 15 years of experience in her field – she’s always happy to answer questions and volunteer her expertise to anyone who needs it.
To help our Security Presales team stay ahead of the curve on leading edge security solutions – and ahead of our customers’ security needs – Andrea also takes the initiative to gather newsworthy articles into a list of headlines every weekend and shares them with the team by email.
After talking to some Softchoice account managers, she realized these newsletters would be beneficial to them as well – so they can provide additional insight and guidance to customers on the latest ways they can better protect themselves from the latest security threats. These headlines have proven to be very useful in creating a more strategic relationship with those customers.
One customer recently shared: “I have seen our relationship with Softchoice progress beyond invoicing/payment to Softchoice knowing when a new technology is of value to us and sharing accordingly. These headlines are a great example of the value Softchoice is adding to our business.”
For taking the initiative to better serve our customers and her colleagues, Andrea embodies the Softchoice values “We Have Customer Passion” and “We Take Care of Each Other.” Great job!