Faster Delivery = Happy Users
Automated Process = Fewer Errors
Standards = Cost Reduction
Order Visibility = Confidence
Linking Systems = Efficiency
This WOW goes to Bill Sanderson, a purchasing representative in Toronto. A colleague of Bill’s received an urgent web order requiring overnight delivery from a customer, which seemed impossible to fulfill in time.
When most people were leaving for the day, Bill understood the urgency of the situation and stepped up to assist his colleague in getting the order processed and shipped. Bill is a team player who was calm and competent in the face of pressure!
He was instrumental in resolving a complex issue without the customer experiencing any disruption at all. His passion for the customer and dedication to taking care of his peers helped his colleague grow an even stronger customer relationship.