Faster Delivery = Happy Users
Automated Process = Fewer Errors
Standards = Cost Reduction
Order Visibility = Confidence
Linking Systems = Efficiency
This WOW goes to Drew Newgaard (Outbound Sales Representative) and Beau Moyer (Outbound Hunter), who both work out of our New York office.
One of our customers had ordered a large Uninterruptible Power Supply (UPS) system, which needed to be delivered as urgently as possible. Since the unit weighed 400 pounds, the delivery company wanted to charge the customer $5,000, which is almost the cost of the product itself! Enter Drew and Beau, who took matters into their own hands… literally, and personally took the time to hand deliver the unit to the customer and save them the $5,000. Thank you, Drew and Beau, for showing our customers how “We own the end result,” and how “We have customer passion.”