Faster Delivery = Happy Users
Automated Process = Fewer Errors
Standards = Cost Reduction
Order Visibility = Confidence
Linking Systems = Efficiency
This WOW goes to Kyle Becker, a Master Data Governance Analyst based in Toronto. Kyle made an impact on his team by making big improvements to the Renewals Data Report (which provides Softchoice with a list of monthly transactional renewal opportunities).
The previous report was manual, time consuming and inefficient, but Kyle’s improvements automated as much of the process as possible. As a result of his skill, recommendations, and improvements, the report now only takes an hour each month to create, and he has helped the team uncover multiple opportunities and insights on customers’ renewal data that were previously missed.
Kyle’s commitment to owning the end result significantly improved an internal process that also has tangible benefits for our customers. Kudos Kyle!