Faster Delivery = Happy Users
Automated Process = Fewer Errors
Standards = Cost Reduction
Order Visibility = Confidence
Linking Systems = Efficiency
This WOW goes to Mike Lazar, Sr. Manager, Professional Services in Chicago. Mike recently demonstrated his customer passion by going above and beyond to help two Softchoice customers in a time of crisis.
One of our software licensing customers was experiencing difficulties after their e-mail server went down and their third-party IT provider was struggling to restore it. They finally reached out to Maureen Copeland, the customer’s Softchoice representative on the account, to see if there was anything we could do to help. After an in-depth meeting with the customer, Mike came up with a plan to fix the issue and initiate a migration to Office 365. Within hours, Mike had a local resource on site to start the work and walk the customer through the process. The customer was extremely impressed and grateful for Mike’s quick turnaround and his wealth of knowledge.
In another instance, Mike provided his expertise to help one of our Microsoft customers who was experiencing Domain Name Server issues. He jumped on a call with the customer and quickly identified the customer’s exact needs. He immediately took charge of the project to the end with great enthusiasm, helping guide the customer through the required fixes. His selflessness, professionalism, and positive attitude were essential to the success of the project.
Congratulations, Mike, you are a perfect example of how Softchoice employees take care of each other and strive to deliver the best experience possible to our customers.