Get direct anytime access to Cisco expertise with Cisco SMARTnet Service.
Today, your network is a strategic platform in a world that demands better integration between people, information and ideas. That means networks, the applications that run on them and the people who use them work best when these components work well together.
Cisco® Smart Services for Small and Medium Business offers three broad service choices that help you realize the full potential of your network investment and accommodate all your network needs as your business grows or changes by:
- Lowering the total cost of network ownership
- Increasing network availability
- Improving business agility
- Speeding access to applications and services
In particular, if your network is mission critical and you have a highly skilled IT staff with sufficient resources, the award-winning Cisco SMARTnet Service is probably ideal for you. It’s designed for businesses of any size that have complex network needs and an expert IT staff that needs direct, anytime access to Cisco expertise and resources.
Cisco SMARTnet Service offers rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools and flexible device coverage options:
- Direct access to Cisco TAC: When there’s a network problem, you want fast access to technology experts. Cisco SMARTnet Service connects you directly to the Cisco Technical Assistance Center (TAC), staffed by certified Cisco pros 24/7.
- Online troubleshooting tools: Cisco SMARTnet Service gives you access to online tools for faster problem resolution, as well as troubleshooting and support resources on the award-winning support site on #cisco.com# (link). Plus your own personalized Web portal offers the information you need in one place, customized to your network, including new operating system software updates, bug reports and repairs and more.
- Advance hardware replacement: When you need dependable, fast access to business-critical parts, Cisco SMARTnet Service delivers with a variety of hardware replacement options, including premium two-hour replacement and onsite parts replacement and installation.
IT departments are under intense pressure to resolve network issues before they adversely affect business operations. Cisco SMARTnet Service is a smart way to make that happen. For more information on Cisco SMARTnet Service and the entire selection of Cisco Smart Services for Small and Medium Business, download this helpful PDF.