Faster Delivery = Happy Users
Automated Process = Fewer Errors
Standards = Cost Reduction
Order Visibility = Confidence
Linking Systems = Efficiency
Do our users want BYOC?
So all of us on the team were excited about the possibilities of BYOC, but what we hadn’t checked yet was what percentage of Softchoice laptop users would actually be interested in a program like this? At the end of the day, no matter what great technologies and policies we put in place, if we didn’t have participants, then the program REALLY wouldn’t work!
Designing surveys can be tricky, so I looked online to see if there were any standard surveys for this type of program that we could base ours on. Sadly, I couldn’t find anything so I started putting our survey together from scratch. I knew the main things that I wanted to understand were:
I then input the questions I created into our online survey tool, and Mustafa pulled a list of all the employees that were currently using laptops to send it to. We didn’t send it to all employees since we are not going to offer this program to employees on PCs and we decided to only keep the survey open for a few days in order to create some urgency in completing it.
So before I go into the results, I want to save you the trouble of creating your own survey by sharing ours with you. Feel free to use it as a template for yours! If you are adding questions make sure to keep them clear, short and to the point. And when looking at results you want to take the 2 top box scores as your indicator of interest. So in our survey it’s the people who are “Likely” and “Very Likely”, that we considered interested in the program.
Some of the high level learnings we received from the survey were:
Overall, our survey demonstrated to us that we had enough employee interest in the program to make it worthwhile. Citrix’s BYOC had about 20% of their laptop users join the program and with 50% of our respondents showing interest now, we feel like even with drop off we’d get a good amount of participation.
When we rolled out our BYOD program, we gave employees a stipend for data use, but they had to purchase their own hardware and when we first started to think about this BYOC program we thought that maybe employees would be OK with buying their own laptop without a stipend from Softchoice. But with 88% of respondents saying they wouldn’t join if no stipend was offered, we now know that it’s a big driver.
Now with a good understanding of our users thoughts on this program, our next stage is to start designing the solution and the official policy. Stay tuned for details on those steps!