Contact Us

|

Careers

|

Change Locale
close

How Managed Print Services Helped Us Save Money and IT Headaches

From the experts | Posted on August 15, 2013 by Mustafa Ebadi

We offer Managed Print Services (MPS) solutions to our customers, but we’ve also experienced the benefits firsthand. Previously, our IT department was responsible for managing a large printer fleet spread across multiple offices.

Managing, maintaining and supporting our print environment was a time-consuming task — one that took away from more strategic IT-related endeavors. We had to drop whatever we were doing whenever a user called to tell us a printer was out of toner or wasn’t working properly.

In my experience, most IT people aren’t print experts. When a printer breaks down, we have to track down a technician who can fix the problem — and fix it as quickly as possible. That means scheduling an appointment and paying a premium for the service. In the meantime the office is stuck without print functionality.

This means users have to find other ways to print, such as heading over to a copy shop, paying inflated prices to print documents, and then submitting that as an expense to the company.

MPS has taken much of the management, maintenance and support of our printer fleet out of our hands. And that means IT staff can use their time to work on more strategic priorities.

Here’s how it works: As soon as a printer is running low on toner or is experiencing a service-related issue, an automatic alert is sent to the MPS provider and a technician drops by to replace the toner or fix the equipment. At the end of the month, we receive a service report.

Previously, we didn’t keep track of how many pages were being printed each month or by whom — like most IT departments we just don’t have time for that. But with MPS, we receive monthly usage data. And it’s been an eye-opener.

We discovered, for example, that our finance department was printing 15,000 pages per month, which I originally thought was a mistake. But it wasn’t. As a result, we’ve been able to educate the team about when to print — and when not to — in order to reduce waste and cut costs.

There’s often a misperception that a managed service will cost more than doing it yourself. But MPS typically saves organizations up to 30 per cent, which is roughly in line with our experience. And with MPS, you pay for the number of pages printed, and that price includes toner and basic maintenance.

We also have a service level agreement that provides for 99.99 per cent uptime, as well as a tight response time to replace toner or resolve any issues.

With MPS, we’re saving money and freeing up IT staff to focus on more strategic priorities. We’ve also seen a significant reduction in help desk calls.

This new approach also allows us to take a more proactive approach with our print environment — because, if you can’t measure it, you can’t manage it. Now we receive monthly metrics that can help us drive further cost savings, such as reducing the number of pages being printed by certain individuals or departments.

For any organization with a multi-device print environment, MPS means direct cash in your pocket — and fewer IT-related headaches. If you have any questions about MPS, contact your Softchoice Account Manager or email our print team – printable@softchoice.com.

Related Posts

3 Trends Driving the Evolution of Innovation Innovation: it's a word ranked in the top 10 of the most overused marketing terms in the past few years. You see it everywhere you go. It's used to describe everything fro...
Wireless Networks: 6 Tips To A Successful Deployment With the rapid increase in everyone’s needs for mobility, wireless technologies are becoming more and more important all the time. A well implemented wireless network impro...
The Revolution of Client Computing This article originally appeared on Stephen's personal blog. You can visit it here. The future of client computing has a very different look and feel.  There are a coup...

Related Articles

Culture | July 5, 2019 by Alex Macks

As an organization that strives towards gender balance, Softchoice took part in a recent weeklong boot camp for women in tech sales in partnership with Talent Minded and The Revenue U.

Culture | July 5, 2019 by Alex Macks

The Softchoice co-op program enables students to gain hands-on experience across a variety of fields. I recently had the opportunity to talk to one of the co-op students about her experience at Softchoice.

Microsoft | June 20, 2019 by Susana Byun

Learn how the Microsoft Cloud Solution Provider (CSP) program helps partners add value while their customers gain flexibility Editor’s note (June 2019): We updated this post to reflect the latest CSP news and Softchoice webinar which can be viewed below.  Technology acquisition continues to evolve – away from physically owned infrastructure and towards cloud subscription […]