Posted on September 21, 2016 by Tobin Dalrymple
One C-level executive was so excited to get going on her company’s new Office 365 bundle, that she asked to be first on the list to adopt it.
Everything was going great until a week later when she started missing important calls and meetings. Uh oh… All of a sudden IT leaders were scrambling to figure out what went wrong.
Can you guess it?
In the rush to get her on the platform, IT failed to give the proper permissions to the executive’s assistant. As a result, all the meeting requests the assistant usually handled never got read.
Sounds obvious, but we’ve seen plenty of examples just like this one. Unfortunately, this story points to a much larger phenomenon. Too many businesses make the switch to Office 365 without thinking through all the key considerations that might get in the way of success — and it’s not just the end-user perspective like the example above. These are serious issues, from infrastructure, finances and security.
So what can be done? We discussed this at length in our latest webinar – which you can watch below.
In the chart below, everything on the left-hand side is Microsoft’s job with Office 365. The rest is up to you. As soon as “the copper leaves the building” it’s on you to ensure your business is properly set up.
Security and data are a major concern here. But so is how your business processes need to adapt to Microsoft’s ongoing software updates. Last year alone there were nearly 500 updates released — each one would have to be vetted to ensure your individual Office 365 implementation and processes would continue, unfettered.
Traditional businesses split roles into silos, from your server to storage to networking, right up to applications, telephony, and security. But when you switch to Office 365, these roles are merged and sometimes completely off-loaded to Microsoft’s team.
IT leaders must consider how this impacts their teams, and make a plan to include existing team members in future plans to ensure their own success and avoid fighting and loss of productivity.
Your data center is no longer down the hall, it’s in another part of the country. This has a significant impact on your line of sight when issues arise.
Simultaneously, this puts a drastically increased importance on the strength of your network. It is now more important than ever that you can handle the bandwidth to support cloud, ensuring reliability, scalability and end-user satisfaction (i.e. speed.)
Office 365 is often thought of simply a new way to license – when in reality it has enormous implications on your data and the infrastructure used to store and move it. This cannot be overlooked.
You need to think through such things as the size of mailboxes and detailed user permissions. Use the 3 W’s and an H approach: What data do we need to migrate, Who has access to it, Why are we moving it, and How will we move it?
It would be incredibly rare if you had an Office 365 veteran in-house already. Therefore it is extremely likely mistakes will be made in both the configuration and ongoing management of Office 365, causing you undue costs and wasting your time in the process.
Understanding the skills gaps, and the need for expert guidance upfront and perhaps on an ongoing basis are crucial questions to address from the start.
Want more details on the considerations, and how Softchoice’s Office 365 tools and managed services can help you? Watch the full webinar recording now or contact your representative today.