Posted on September 17, 2014 by Veronica Skender
Months of meticulous planning. Hundreds of hours of hands-on migration and careful configuration. Then finally, one day, it comes: Office 365 launch day. All systems are go without a hitch.
Don’t pop the champagne just yet. Delivering “on time, and on budget” is only half the battle. The real, often over-looked value of any major IT project hinges on one key thing: adoption. For Office 365 — a technology suite designed to change the way your workers do their job — adoption is more important than ever for realizing its desired business outcomes.
Defining Office 365’s adoption value
It might seem obvious, but the reality is we approach most projects this way, so it’s important we get some definitions straight. Adoption all comes down to usage and habits. At Softchoice, we define it as “the deep utilization and habitual use of a product or a technology by end users.”
Looking at it closely, adoption is something much deeper. Adoption is, in fact, the way by which a technology derives its benefit. Usage directly translates your business goals into actionable, measurable results. If you think about it for a second, it’s evident there can be no ROI without usage. So adoption is, broadly speaking, the value of the technology itself.
O365 Adoption is about return, not sunk costs
Traditionally, before a new project even starts, most of the focus is placed on evaluating the initial investment and sunk costs (such as licensing and project activities) – rather than how it will generate value and return on the investment after launch.
If you start to think of adoption as the goal, the upfront goals link to a broader success factor rather than a back-office migration. Since we are detailing a scenario where an active, regularly-used technology – say, for example, replacing on-prem email with the cloud-based Office 365 solution – an example success metric could include increasing sales productivity or remote worker satisfaction levels.
5 Key Steps to Successful O365 Adoption
In order to get to this promised land of actively-used tech, there are a number of key strategies to bear in mind:
What you need to do now
The bottom line is that when planning for O365 Adoption, priority number one should always be setting clear objectives to know if it’s actually happening. This is the most effective – perhaps only real way – to realize the technology’s business potential.
To get more details on how you can start your own adoption planning, keep reading this series all about Office 365.
Or watch the our business track seminar on training and adoption a successful Office 365 roll out.