Softchoice's Keystone Managed Services portfolio provides a comprehensive support strategy based on each client's unique business requirements, so energy can be refocused on innovation.
This portfolio is supported by the Keystone Technical Support Center (KTSC), an on-shore, "always-on" team providing 24x7 support and management for customers technology and people, enabling them to refocus on the high value activities and key projects in their organizations.
The KTSC improves SLA achievement through reactive incident management while embracing a proactive strategy related to the infrastructure, allowing for higher up time and continual service improvement. Operating 24x7x365 days a year, the Softchoice KTSC is located in Toronto, Canada and provides support to tens of thousands of devices globally.
Keystone Essential Service combines a comprehensive portfolio of integrated technical support, maintenance and mentorship services designed to protect your IT environment and provide internal resources with the knowledge required to manage advanced technology infrastructures.
Outlook & Continual Improvement
Unlimited Configuration Mentorship
Keystone Monitor provides clients with access to an industry-leading monitoring infrastructure along with a team of highly skilled, certified technology engineers through the Keystone Technical Support Center (KTSC).
Keystone Complete provides long-term operational simplicity for your environment based on an ITIL delivery framework and staffed by an always-on, highly certified team called the Keystone Technical Support Center (KTSC).
Your Account Manager will set up an appointment with a Softchoice Solutions Architect to provide a formal proposal and statement of work that outlines all specific assumptions and deliverables. The Solutions Architect will answer any questions you have prior to implementation.
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