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Rapid Response Services

Turn-Key Services Designed to Address Immediate IT and Business Requirements

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Softchoice Rapid Response Services

Enable remote work rapidly

Softchoice Rapid Response Services are built to address the most immediate requirements organizations face as they seek to enable remote work and stabilize operations in a virtual environment. This services portfolio is designed to have a significant immediate impact, centered on rapid outcomes and the most critical scope requirements.

Realtime customer feedback allows Softchoice to isolate and act on the most pressing needs for rapid response spanning collaboration, remote access, security and network.

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Simple, Targeted Discovery

Structured discovery backed by pre-defined scope elements to allow organizations to move quickly from initial consultation to immediate action.

Proven Expertise & Core Scope

Built on proven architectures, learning and expertise gained from hundreds of similar engagements.

Rapid & Remote Delivery

Delivered remotely in under two weeks by vendor-certified experts.
collaboration

Collaboration Services

Core Collaboration for Cisco WebEx, Microsoft Teams or Google Hangouts

Collaboration capabilities delivered through a rapid planning process followed by deployment of messaging, collaboration and audio-conferencing tools for a select user base. Provides hands-on instruction and enablement for administrators, including key reference materials.

What You'll Gain

Enable users to communicate through chat, 1:1 audio and video conversations between co-workers, schedule and facilitate online meetings for both internal and external users and gain the ability to dial-out and dial-in to online conferences.


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Change Management and End User Training for Teams

Structured engagement designed to accelerate communication planning and develop customized messaging targeting the full lifecycle of the shift to remote work. Includes a development and delivery training curriculum and associated reference materials.

What You'll Gain

  • Ensure clear communications
  • Support rapid user adoption of collaboration tools
  • Keep users informed, inspired and productive by enabling them to integrate new tools into day-to-day work

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Managed Collaboration (Microsoft Teams & Office 365)

Provides 7x24x365 access to expert guidance for IT professionals in leveraging the full capabilities of Office 365, implementing security and governance and resolving issues. Includes performance, capacity and security planning support along with proactive and reactive break-fix assistance.

What You'll Gain

  • Allow IT to embrace Office 365 and Teams without the additional need to manage the platform
  • Support end-user interactions and prepare for higher ticket volumes
  • Address internal resource gaps and skills shortages

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Remote-Access

Remote Access Services

Microsoft Autopilot

Enables device management to support setup and pre-configuration of new devices for productive use. Allows IT to reset, repurpose and recover devices with a simple, easy-to-deploy process.

What You'll Gain

  • Deploy corporate devices in line with security, compliance and business requirements
  • Enable users to work and access data remotely

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Virtual Desktop Infrastructure (VDI)

Delivers a secure and scalable virtual desktop infrastructure solution to connect users with otherwise inaccessible applications remotely. Takes advantage of public cloud flexibility with options across AWS, Azure (WVD) and Google while providing secure authentication.

What You'll Gain

  • Quickly equip users for secure remote work
  • Remain focused on business continuity vs. virtual desktop management
  • Deploy desktops without upfront investment with a pay-as-you go model
  • Gain scalability delivered through a public cloud architecture

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Managed M365

Provides 7x24x365 live answer support for questions or issues with Microsoft 365 applications. Extends support to Windows 10, Intune and EMS.

What You'll Gain

  • Allow IT to embrace Windows 10, Intune, EMS and Teams without the need to manage the platform
  • Support end-user interactions and prepare for higher ticket volumes
  • Address resource gaps and skills shortages

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Network-security

Network & Security Services

Network Performance Assessment

Short-term assessment to measure network performance and bandwidth utilization allowing IT to isolate existing performance degradation and issues. Results in a 10-day turnaround for insight and visibility into traffic patterns, applications and WAN utilization.

What You'll Gain

  • Gain visibility into traffic patterns and applications running across your network
  • Optimize network performance to support your business continuity plan
  • Ensure peak performance to support mandatory work-from-home (WFH) policies

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Azure VPN Gateway

Connect end users to a site VPN solution with extreme security within one day to scale remote work capabilities for up to 10,000 users.

What You'll Gain

  • Immediate scale to enable remote workers with VPN anywhere, any time
  • Rapid deployment to new users and support on-boarding processes

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Data Center Technology Review

Impact assessment for rapid rollouts to identify threats to long-term sustainability of remote work, such as constraints and HW/SW anomalies. Yields a detailed inventory of the current environment compiled into a report on issues and tactical recommendations based on areas for improvement.

What You'll Gain

  • Gain clarity on the need to add capacity or change configuration proactively
  • Isolate capacity or performance issues
  • Learn about data center technology that minimizes the risk of incompatibilities between new and existing deployments

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A Global Leader in Collaboration, Remote Access and Network & Security

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Certified Microsoft Partner  

Softchoice is a Microsoft Gold Partner certified in Cloud Productivity, Collaboration and Content, Communications, Enterprise Messaging and Mobility Management.
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Cisco Certified Partner

Softchoice is a Cisco Gold Certified Partner with Cisco Masters Collaboration Specialization and Cisco Advanced Collaboration Specialization.

Proven Experience

Softchoice manages 600+ collaboration deployments per year, resulting in 250,000+ more productive employees to-date.

We're here to help

Implementing your business continuity plan while enabling remote work can be difficult. Our certified expertise and proven experience in end-user productivity, collaboration and security will help you navigate IT challenges during this time of uncertainty.