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Softchoice Solutions: Managed Services for Enabling End Users

When technology doesn’t meet end user expectations, morale drops and personal devices fill in the gaps. Security, ROI and productivity are at risk. Softchoice has the solution.

IT teams grapple with staying on top of day-to-day activities, let alone finding time to engage end users in adoption planning for Cisco UC, implementing Office 365 or learning to use other productivity tools. No matter where you are in your IT journey, Softchoice Managed Services provides a range of options to complement and enhance your internal skillsets. From single applications to your entire environment, our experts handle it all.

Productivity is in the eye of the end-user. Collaboration technologies are the life blood of most organizations. They're integral to getting work done, sharing ideas and delivering an exceptional customer experience. Because of this, when they fail, or don’t live up to user expectations, the mistakes that follow are highly visible across the organization.
To meet the needs of your business and end users, you need to:
  • Maximize your entitlements by finding out what’s currently deployed, what's being used, and what licenses you’re entitled to.
  • Enable users through unified architecture - ensure technology works seamlessly across all devices, from client to cloud.
  • Drive adoption by training end users and measure how they take advantage of new technology.

The business challenges solved by Managed Services for Enabling End Users:

  • IT teams can’t keep up with new features, and struggle to understand how to leverage them and improve collaboration within the organization.
  • End users aren’t enabled on new technologies being introduced to your architecture.
  • A lack of visibility into infrastructure and current applications creates risk, including lapsed software licenses.

The business benefits delivered by Managed Services for Enabling End Users:

  • More productive end users, improved customer experiences and better ROI on your IT investments.
  • Collaborative solutions with enhanced technical support, management of unified communications systems, and end user support.
  • Mentorship, guidance and a dedicated service desk to help you take advantage of new collaboration features and technology. Gain visibility into what’s being used, and what could be better optimized.

Which Managed Service for Enabling End Users is right for you?

Our Offering What it does What you’ll gain
Keystone Advanced
Remote monitoring and management
End User service desk
Proactive management of day-to-day technology operations
Management & governance services
Performance reporting & insights into end user adoption
More productive end users. Improved quality of service, and an enhanced ability to optimize technology investments.
Keystone Essential
Technology support services
Break/fix support for IT and the end user
Technology mentorship & best practices guidance
Third-party contract management & escalation
Faster resolution of technical issues thanks to one-to-one service and live answer support. Expanded team confidence through expert mentoring. Spend your day focusing on strategic initiatives, not trouble-shooting.

Contact a Softchoice Expert Now

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