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Keystone Cisco Essentials

Attain peace of mind across
your Cisco infrastructure portfolio

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Proactive, consistent
Cisco coverage

Reliable, high-availability Cisco infrastructure is a make-or-break requirement for many organizations.

Nevertheless, many rely on complex multi-vendor partnerships that complicate contract management and incident response. Others run Cisco solutions without the support they need to prevent outages.

Softchoice Keystone Cisco Essentials extends your operations team by adding 24-hour live support, expert contract management and centralized incident response for your entire portfolio.

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Overcoming Infrastructure Challenges

Growing expectations push your operations team to explore new ways to transform the business. Softchoice Keystone Cisco Essentials gives you the technology skills and support to focus on the future.


Technical Skill & Support Gaps

Limited time and inadequate vendor SLAs force IT teams to focus on incident response and leave potential ROI on the table.
80% of Cisco technical features go unused.

Incident Management

Relying on multi-vendor relationships results in difficult incident escalations with multiple support handoffs.
In fact, 75% of infrastructure downtime results from unclear incident ownership, not technology failure.

Contract Complexities

Ineffective contract and device management increase the burden on IT and enhance security and compliance risks.
Today, 73% of devices are past end-of-support while 20% lack valid support contracts.

Technical Support & Mentorship

Avoid disruption and TAC dependence with 24x7 live support from Cisco technology experts.
Get the best return on your Cisco investment with unlimited technical mentorship calls, best practice sessions and configuration support.

Centralized Incident Response

Reduce incident response delays through a single point of ownership and clear, fast-moving escalation paths.
Get immediate live response to critical issues. Regain time for day-to-day operations support and transformation initiatives.

Contract Management

Ease your administrative burden with guaranteed up-to-date warranties and support agreements.
Keep up with an evolving Cisco portfolio with expert guidance, including detailed device inventory, consolidated renewals and end-of-X budgeting.

What You’ll Gain

What You’ll Gain

Access the Experts

Extend your infrastructure and operations team with certified Cisco managed services experts.

Optimize Your Contracts

Get expert help in consolidating contract renewals, device warranty and end-of-X planning.

Upgrade Your Incident Response

Simplify incident response with clear, fast-moving escalations, SPOC and clear root cause.

Keep Your Portfolio Evolving

Benefit from ongoing technology mentorship, live 24x7 support and immediate response SLAs.

Plan Your Cloud Migration with Confidence

Top-Ranked Cloud Managed
Services Provider

Channel Futures ranks Softchoice as a top five globally recognized managed service provider

Cisco Certified

Softchoice is a Cisco Gold Certified Partner and Cisco Masters Specialized Partner


Over 600 organizations supported globally with an average client satisfaction rating of 4.7/5

Keep your infrastructure covered

The Cisco portfolio continues to evolve. Adopting and optimizing new functionality is a challenge for many organizations.

Find out how Softchoice Keystone Cisco Essentials provide the peace of mind you need through consistent coverage and support.

Book a Consultation

Related Cloud Services

Workload Assessment

Take an application-centric approach to define the costs, risks and readiness for migrating workloads to the cloud.

Public Cloud Accelerator

The only service to include the migration of a public workload along with the staff training. We also provide the tools and ongoing support you need for long-term cloud success.

Cloud Migration Services

End-to-end services to facilitate the design, proof of concept and testing to deliver an effective cloud solution.

Call in the infrastructure reinforcements

Take the first step toward peace of mind. Get in touch with a Cisco Managed Services expert near you.